Our return policy is that items (except custom items) can be returned, in their original condition, within 30 days of delivery. This requires a Return Authorization number and it is your responsibility to return the items at your cost. A 20% restocking fee will be deducted from the price of each item returned.
Signs Direct offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the size, weight and quantity of the items on your order. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers' websites. We typically ship all small packages by UPS.
Shipments over 1000 lbs will go by truck and may need updated freight pricing. We will contact you if the pricing needs adjusted. The extremely heavy orders (orders over 10,000 lbs) always need a custom freight quote to assure their accuracy. We will contact you for approval before shipping these large orders.