If WE make a mistake - WE will fix it - it's that simple. Products that WE shipped in error or items with factory defects will be replaced free of charge or returned for full credit. Defects and "our error" replacements will be sent via UPS ground.

All returns must be made within 30 days of delivery of goods.Our return policy is that items (except custom items) can be returned, in their original condition, within 30 days of delivery. This requires a Return Authorization number and it is your responsibility to return the items at your cost. A 20% restocking fee will be deducted from the price of each item returned. 

Warranty Replacements: If after 30 days, but within the manufacturer's warranty period, you discover a manufacture defect ...we will take up the issue with the manufacturer and go with their policy. We buy from over 50 different manufacturers and their policies vary widely. Some will require that you send the item back to them. Some just send out a new item with no questions asked.

The credit card companies charge us a percent of every sale to use credit cards and they charge us to refund a credit card. We also get charged per-shipment for boxes and the packaging services provided by our order fulfillment house. We also frequently can't sell returned items as new and we have to sell them at clearance prices. We are trying to charge a small enough re-stocking fee to just cover the expenses associated with returns. All companies need to cover those costs and companies that don't charge restocking fees are typically passing those costs off onto the customers who are not returning merchandise.

Please email us for an RMA (Returned Merchandise Authorization) number before returning any items. Any items returned WITHOUT a RMA number will be refused and returned to the shipper. If you need to report a problem or get a RMA number, please email us at [email protected]

We can not take back customized items unless WE made a spelling error or typo or some other error in production. Once an item has been customized to your specifications, it can no longer be returned.

UPS DAMAGE CLAIMS: All claims for breakage and/or damage, whether concealed or obvious, must be reported immediately by the purchaser to the shipper and seller. All merchandise damaged during shipping must be reported to the seller within 3 days. Failure by the purchaser to report any claims for breakage and/or damage within 3 days shall cause the purchaser to waive all damage claims. When a damage claim is made, the purchaser may be entitled to reshipment of merchandise. Purchaser will not be entitled to a refund without approval of seller.

Click HERE for our "Liability Statement".

Click HERE for other information about Signs Direct, Inc.